Refund and return policy

Digital products are delivered right after checkout and cannot be returned, so all sales are final once the files have been downloaded. We will make it right in these cases:

• Duplicate purchase. If you were charged twice for the same product, we refund the extra charge.
• Broken, missing, or wrong file. If a file will not open, is incomplete, or is not what the product page described, we send you a working or correct file. If we cannot fix it, we refund that product.
• Bought by mistake and not downloaded yet. Email us within 7 days of purchase and we will refund it.

Please contact us within 30 days of your purchase for any of these.

Our gear is printed on demand and shipped by our production partner, Printful. Each item is made after you order it, so we do not accept returns or exchanges for wrong size, color choice, or change of mind. Please check the size chart on the product page before you order.

If something is our fault, we fix it at no cost to you:

• Damaged, defective, or misprinted item, or the wrong item. You get a free replacement or a full refund for that item, your choice. You do not need to send it back.
• Package lost in transit. We reship your order or refund it.

How to report a problem: email us within 30 days of delivery (or, for a package that never arrived, within 30 days of the estimated delivery date). Include your order number and a clear photo of the whole item plus a close-up of the problem. For a print placement issue, lay the item flat and include a ruler or tape measure in the photo. The sooner you write, the faster we can get it fixed.

Please double-check your shipping address at checkout. If a package comes back because the address was wrong or incomplete, or it was not picked up, we can ship it again once the new shipping cost is paid. Returned items that are not claimed within 30 days cannot be reshipped.

Gear goes into production quickly. If you need to cancel or change a gear order, email us right away. We can change or cancel it only if it has not started production yet. Digital orders cannot be canceled after the files are delivered.

Approved refunds go back to your original payment method through Shopify. Your bank or card company may take 5 to 10 business days to show it. Shipping charges are refunded when the whole order is refunded because of our mistake or a lost package.

Email jenak.phillips@gmail.com with your order number. We usually reply within two business days. See also our shipping policy.