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Core EliteHealth Services
Store policies

Shipping policy

Last updated October 6, 2026.

We sell two kinds of products, and they arrive in different ways.

Digital downloads

Curriculum, slide decks, special-tests guides, and other digital products are delivered by email right after checkout, with your download links. There is no shipping charge. If you do not see the email within an hour, check your spam or promotions folder, then email us and we will resend it.

Gear: made to order

Shirts, sweatshirts, mugs, bottles, hats, and totes are printed on demand and shipped by our production partner, Printful. Nothing sits in a warehouse; your item is made after you order it.

  • Production: usually 2 to 7 business days.
  • Shipping within the US: usually 3 to 8 business days after it ships.
  • Total: most orders arrive in about 1 to 2 weeks. Holidays and peak seasons can add a few days.

You will get an email with tracking as soon as your order ships. If you order several items, they may come from different Printful facilities and arrive in separate packages.

Shipping cost and where we ship

Shipping cost is calculated at checkout and shown before you pay. Any sales tax is also calculated at checkout. We currently ship to addresses in the United States. If you are outside the US, email us and we will see what we can do.

Late, lost, or damaged packages

If your tracking has not moved for a while or your package arrives damaged, email us. Lost and damaged packages are covered by our refund and return policy: report them within 30 days of the delivery date (or estimated delivery date) and we will reship or refund.

Contact

Questions about an order? Email jenak.phillips@gmail.com with your order number.